A Happy Seller & Buyer

Mr. William Arseneau

Star Real Estate

20951 Brookhurst Street

Huntington Beach, CA 92646

Subject: SUSAN SAURASTRI

Dear Mr. Arseneau:

I am writing to advise you of the outstanding service my wife, Linda, and I received from an Agent, Susan Saurastri, associated with your firm. We recently closed escrow on the sale of our former home in Fountain Valley, as well as the purchase of our new home in Huntington Beach.

Over the past 30 years, I have been involved in many real estate transactions completing transactions on my own and on other occasions working with Realtors. I have dealt with a variety of difficult issues in many of these transactions. Many times, I questioned why I was paying a Realtor based on either poor performance or the provision of very basic service without much enthusiasm.

Our recent transactions presented challenges that were unbelievably difticult, primarily ue to a very unstable seller whose home we were attempting to purchase. This process took nearly one year to finally pull together. Through it all, Susan displayed determination, diligence and understanding. The challenges were so great, and at times so bizarre, that most Realtors would have walked away. Absent Susan’s determination and professionalism, these transactions would have never been completed.

In addition to her obvious knowledge and skill, Susan handled all aspects of her workwith absolute integrity, displaying the highest level of ethics. This was extremely important to me, as I am a career law enforcement officer.

I have extremely high expectations of those to whom I am paying hard-earned dollars for their service. What little free time I have is very precious to me. I will not tolerate speculation on the part of those being paid to advise me. I expect to be provided accurate, factual information in order to make the best decisions possible. In short, I am a very demanding client. Through it all, Susan far exceeded my expectations and handled her responsibilities with care, tact, skill and punctuality. She always provided straightforward insight as we struggled to develop a successful strategy, and I found her information to be extremely reliable. I have never worked with a Realtor who displaye such a work ethic and such passion for her work and clients. I want you to know that she represented your firm and your profession in an outstanding manner. I rarely provide letters of recommendation; however, it is a pleasure to inform you that I would highly recommend Susan Suarastri to anyone in need of the services of a Realtor. Having an associate of her skill and character speaks well for your firm.

PAUL A. SORRELL

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